Expedition Terms & Conditions

1. Bookings & Payment Deadlines

A reservation is confirmed once the initial booking deposit (typically 20% of tour value) is received within 24 hours of booking, and the rider’s driving documentation is validated. The remaining balance must be settled strictly 45 days prior to Day 1 of the expedition.

2. Mandatory Medical & Travel Assistance Insurance

Every participant must hold an active international travel medical assistance policy covering: (a) medical expenses and emergency care for motorcycle touring; and (b) emergency medical transport if clinically required. Standard recommended providers include IATI, Assist Card, or World Nomads (typically costing ~$60–$120 USD for the duration of the trip). Proof of coverage must be provided prior to departure.

3. Motorcycle Security Deposit

Upon motorcycle handover on Day 1, the rider must place a refundable security deposit (USD $750 to USD $1,000 depending on model). This deposit is refunded in full at the conclusion of the expedition following technical vehicle inspection, less any damage caused by negligence or crashes.

4. Cancellation Policy & Convoy Protection

Our expeditions operate with strictly capped groups (8–10 motorcycles per convoy), supported by a dedicated 4x4 luggage chase truck, expedition mechanic, and Lead Road Captain. Late cancellations make ticket resale virtually impossible and risk convoy feasibility. Therefore, the following policy applies strictly:

• More than 60 days before departure: Deposit is retained as 100% transferable credit toward any departure within 12 months (or refunded less USD $150 administrative fee). Any payment above deposit is refunded 100%.
• Between 59 and 45 days before departure: The initial deposit is strictly non-refundable due to unrecoverable fleet allocation and administration costs. Any additional balance paid is credited toward a future departure.
• Less than 45 days before departure (final settlement deadline): 100% NON-REFUNDABLE (0% refund). At 45 days prior, all military border permits, hotel allocations, mechanics and chase trucks are fully contracted and paid per seat. For this reason, all riders must hold Travel Cancellation & Medical Insurance (e.g. IATI, Assist Card, World Nomads), ensuring the rider is fully reimbursed by their insurer for unforeseen emergencies without putting the tour at risk.

5. Licenses & Visas

Riders are responsible for obtaining their tourist e-Visa in advance and carrying both their national motorcycle driving license and an International Driving Permit (IDP). Real India Expeditions provides official visa support and invitation documentation.

6. Force Majeure & Safety

In the event of landslides, military pass closures, river swells, or severe weather, the lead guide has ultimate authority to reroute the itinerary to protect group safety. Modifications prompted by safety or acts of nature do not entitle participants to financial compensation.

7. Consumer Protection & Right of Retraction (Chilean Law 19.496 / SERNAC)

Pursuant to Article 3 bis (e) of Chilean Law No. 19.496 on Consumer Rights Protection, and given the bespoke operational nature of international adventure tourism booked remotely—which requires non-refundable hotel allocations, non-transferable military border permits, and dedicated field logistics—the statutory unilateral right of retraction is expressly excluded upon booking confirmation. Any cancellation or rescheduling is strictly governed by the Cancellation & Refund Policy in Section 4.

In accordance with pricing transparency requirements under Chilean Law 19.496, the total cost and all included/excluded inclusions are disclosed unequivocally prior to payment. Where transactions are completed in Chilean Pesos (CLP) via domestic payment gateways (such as Payku or Webpay Plus), the exchange rate applied from USD is displayed transparently prior to confirmation with zero hidden surcharges.

8. Personal Data Protection & Data Subject Rights (Chilean Law 21.719)

The processing of personal and sensitive data (health details, medical history, passport and driving licence credentials) complies strictly with Chile’s Law 21.719 and our Privacy Policy. Sensitive data is collected under explicit, unbundled consent and utilized solely for participant safety, high-altitude emergency protocols, and border permit clearance.

Riders may exercise their statutory rights of Access, Rectification, Erasure, Objection, and Portability at any time, or withdraw consent for sensitive data, directly via the "Privacy & My Data" portal in their Rider Profile or export their full record in structured JSON format. Formal rights requests receive a binding response within the 30-day statutory window.

9. Legal Entity, Applicable Law, Domicile & Jurisdiction

The legal contracting entity and operator of the platform and expedition services in Chile is HORDE GLOBAL SpA (Tax ID / RUT 78.537.762-1), a corporation duly incorporated under the laws of the Republic of Chile, trading commercially as Real India Expeditions, with registered tax domicile at Vicuña Mackenna 678, Suite 307, Temuco, Araucanía Region, Chile, legally represented by Kim Andrés Yáñez Sepúlveda.

For all legal purposes arising from remote bookings and consumer rights contracted with individuals resident or domiciled in the Republic of Chile, this agreement is governed by Chilean law and subject to the jurisdiction of the competent Chilean consumer and civil courts, without prejudice to administrative assistance from SERNAC.

Notwithstanding the above, physical on-road vehicle operation, traffic safety mandates, and local mountain convoy regulations are governed strictly by the domestic laws of the Republic of India and/or the Federal Democratic Republic of Nepal. Riders must comply at all times with directions issued by certified expedition leaders and local authorities.

10. Customer Support, Post-Sale & Notices

For any contractual enquiries, itinerary adjustments, claims, or post-sale assistance, our official contact channels are available:

• Official Email: info@realindiaexpeditions.com
• Direct WhatsApp Concierge: +56 9 8234 4689 / +91 94819 09070 (Bilingual English and Spanish support)
• Rider Portal Messaging: Direct auditable messaging thread inside your Rider Profile with the operations team.

Terms & Conditions Version: 2026-09-11. Subject to ongoing statutory compliance audit.